Shipping policy

Shipping Policy

Welcome to our PEDECO SHOP online store! We strive to provide not only high-quality and adorable lunch containers but also a seamless and hassle-free shopping experience.Below is our shipping policy designed to keep you informed about the delivery process of your orders.

1. Shipping From Location:
All orders are shipped directly from our warehouse located in the United States.This ensures faster delivery times and efficient handling of your orders.

2. Shipping Methods:
Standard Shipping:Our standard shipping option is via trusted carriers such as FBA,USPS, UPS, or FedEx.It offers a cost-effective way to receive your order within 5-7 business days after the order is processed and shipped.
Expedited Shipping:For those who need their lunch boxes sooner,we offer expedited shipping options at an additional cost.Delivery times vary but typically range from 2-3 business days after shipment.
International Shipping:We do ship internationally, but please note that shipping rates,taxes,and duties may vary based on the destination country. International orders may take longer to arrive, usually 7-14 business days or more, depending on customs processing and the carrier's schedule.

3. Order Processing Time:
Please allow 1-2 business days for your order to be processed and packaged before it ships out.Orders placed on weekends or holidays will be processed on the next business day.

4. Shipping Confirmation & Tracking:
Once your order has been shipped,you will receive a shipping confirmation email containing your tracking number.Use this number to track the status of your shipment on the carrier's website.

5. Shipping Costs:
Shipping costs are calculated based on the weight of your order and the shipping method chosen.You will see the estimated shipping cost during checkout before completing your purchase.

6. Address Verification:
Please ensure that your shipping address is correct and complete during checkout.Incorrect addresses may result in delayed delivery or returned packages.

7. Undelivered Packages:
If your package is returned to us due to an incorrect address or unclaimed at the delivery address,we will contact you to arrange for re-shipment at an additional cost or to issue a refund minus the original shipping charges.

8. Customer Service:
If you have any questions or concerns about your shipment,please do not hesitate to contact our customer service team via email at pedecous@hotmail.com or through our live chat feature.We are here to assist you Monday through Friday, 9 AM to 5 PM EST.

Thank you for choosing our PEDECO SHOP!We look forward to serving you and your little ones.