Refund policy

Returns & Refund Policy
At [PEDECO SHOP],we understand the importance of satisfaction when it comes to choosing the perfect lunchbox for your child.That's why we've implemented a customer-friendly returns and refund policy to ensure your shopping experience with us is hassle-free.

Returns Policy:
Eligibility:You may return any item purchased from [PEDECO SHOP] within 30 days of the delivery date for any reason.The product must be in its original condition,unused,and in its original packaging.
Initiating a Return: To initiate a return,please visit our Returns Portal or contact our Customer Service team at [mailto:pedecous@hotmail.com] with your order number and reason for return.
Shipping for Returns:You are responsible for shipping the item back to us,unless the return is a result of our error (e.g.,wrong item shipped).We recommend using a traceable shipping method and retaining your tracking number for reference.
Processing Time:Once we receive your return and it has been inspected,we will process your return within 5 business days.

Refund Policy:

Refund Method:Refunds will be issued to the original payment method used for the purchase.
Refund Amount:The full purchase price of the item(s) will be refunded,excluding any shipping costs incurred during the original order or return process (unless the return is due to our error).
Processing Time:Refunds typically take 3-5 business days to appear in your account after we have processed your return.However,please note that the actual time it takes for the funds to reach your account may vary depending on your bank or payment provider.
Damaged or Defective Items:If you receive a damaged or defective item, please contact us immediately at [mailto:pedecous@hotmail.com] with photos of the issue.We will arrange for a replacement or refund as soon as possible,without any additional cost to you for return shipping.

At [PEDECO SHOP],we strive to make every customer happy.If you have any questions or concerns regarding our returns and refund policy,please don't hesitate to reach out to our friendly Customer Service team.We're here to help!